Extended Warranty program for products shipped by Ciprico (replace failed component and test)
a. 1 yr. ~ $500
b. 2 yrs. ~ $1,000
Support Agreement ~ OSS manufactured products (respond to support calls where product does not operate as intended)
a. 2 calls ~ Free
b. up to 5 calls ~ $1,000
c. up to10 calls ~ $2,500
Interoperability Problems with Third Party Products (respond to calls where the intended operation of OSS manufactured product does not meet expectation due to interoperability problems with third party products)
a. up to 10 calls ~ $2,500
b. up to 30 calls ~ $5,000
